Answers for the middle of service
The restaurant POS help center has short, step-by-step guides for the things owners and managers do every week: menus and modifiers, printers and kitchen screens, tips, split checks, taxes and reports. Each guide starts with the answer, then the steps. If you are stuck mid-service, start with the quick fixes.
12 guides
The four-step start
Sign up, add a location, add your menu, and the online store builds itself.
0 minSign up and create your business
Name, currency, time zone, logo. Your trial starts at once.
0 minAdd the location
Registers, tables, staff and their PINs, receipt layout and taxes.
0 minAdd your menu
Type it in or import a spreadsheet. Our menu team can do it for you.
instantYour store is live
The online store and QR menu are built from your products automatically.
- Typical total0 min
All guides
Getting started
- Sign up and create your restaurant businessStart your free trial and set up your restaurant business: name, currency, time zone, financial year and logo. Takes about 10 minutes.10 min
- Add a location, registers and receipt layoutAdd your restaurant location with its address, tax settings and receipt layout, then create cash registers you open and close each shift.15 min
- Set up tables and your floor planAdd every table for each location in Settings → Tables so servers can pick a table on the POS screen and table reports stay accurate.15 min
- Add staff, roles and service-staff PINsCreate roles, mark servers as service staff, add each team member and give them a PIN to log in fast on the POS screen.20 min
Menu & online store
- Import your menu from a CSV or spreadsheetLoad your whole menu at once from a CSV or Excel file with name, category, price, tax and SKU, then add variations and photos.30 min
- Create modifier sets and forced choicesBuild modifier sets in Settings → Modifiers for add-ons, spice levels and cooking temperatures, set prices, and link each set to menu items.20 min
- Publish the online store built from your menuYour online store is built automatically from your menu, prices, photos and stock. Check it, publish it, share the link and print a QR menu.15 min
During service
- Send orders to the kitchen screen and fire coursesTake a table order on the POS, send it to the kitchen screen, hold or fire courses, and serve when the cook marks it cooked.10 min
- Split a check and take paymentSplit a table's check evenly, by seat, by item or by amount, and take more than one payment method on a single bill.5 min
- Set up tips and tip poolingRecord tips at payment, set tip pooling rules by role points or hours, and read the close-of-day tip report before you pay staff.20 min
Settings by country
- Taxes, currency and receipts in the US, UAE and PakistanSet up tax rates and tax groups, inclusive or added tax, currency, number formats and receipt layouts for the US, UAE and Pakistan.25 min
- Change the screen language for each staff memberEach staff member picks their own screen language in My Profile. Arabic and Urdu show right to left. Ask for Chinese, Korean or Vietnamese packs.5 min
No guide matches that yet. Ask our team — we reply within a business day.
What can I find in the help center?
Guides for setup, menus and modifiers, tables and floor plans, kitchen screens and printers, coursing, tips and tip pooling, split checks, taxes and receipts, staff and roles, the online store and reports. Each guide is short, starts with the answer, and lists the steps in order with the exact screen names.
Guides are grouped the way a restaurant runs: before service, during service and after close. Setup guides help you build the system. Service guides help when something goes wrong mid-rush. Close guides cover tips, cash and reports. Search for the word you would say out loud, like "86", "split" or "printer". Results show the most likely guide first.
If a guide does not solve it, contact support from inside your account so we can see which location and register you mean. If a guide does not solve it, contact support from inside your account so we can see which location and register you mean. Add a short description and a photo of the screen if you can. Clear details get you a faster fix.
- Before service: setup and menus
- During service: printers, screens, checks
- After close: tips, cash, reports
- Search by kitchen words
What should I check first when a printer stops mid-service?
Check paper, power and cable first, then whether the printer is online on the network. Print a test page from the printer settings. If the kitchen printer is down, route its station to another printer or the kitchen screen so tickets keep flowing while you fix it. Contact support if it stays offline.
Most printer stops are simple: an empty roll, a loose cable or a printer that lost its network address after a power cut. Turn it off and on, wait a minute, and print a test page. Do not let tickets pile up while you troubleshoot. Changing a station's route takes seconds and keeps the line cooking.
After service, give network printers a fixed address so they keep the same one after a restart. The help guide shows how, step by step. Also keep a spare roll of paper and a spare cable at every station, so the simple fixes take seconds. Write the printer's address on a label stuck to its side, so anyone can find it.
- Paper, power, cable
- Printer online on the network
- Reroute the station
- Fixed address after service
Help center questions
Onboarding desk · usually replies within a business day
How do I 86 an item during service?
Mark the product as sold out or set its stock to zero from the POS or back office. It stops appearing for servers and disappears from the online store. Switch it back when the item is available again.
How do I void an item that was already fired?
Open the order, select the item and choose void, with a reason. Your role must allow voids. The kitchen screen or printer shows the void so the cook stops the item.
How do I reprint a kitchen ticket?
Open the order and choose reprint for the kitchen. The ticket prints again at the station it routes to. Use it when a ticket is lost or splashed.
How do I move a table to another server?
Open the table, choose the staff option and pick the new server. Use staff replacement when a shift changes. Tips and sales follow the server on each line as you set them.
Where do I find the end-of-day tip report?
Open Reports and choose the tips report for the day. It shows card tips and declared cash tips per server and the tip pool split. Export it if your bookkeeper needs a copy.
How do I change a tax rate?
Go to tax settings, edit the rate and save. Items using that rate or tax group update for new sales. Past sales keep the tax they were rung with.
How do I add a new staff member before tonight's shift?
Add a user, set their role and location, and give them a PIN. They can choose their interface language on first login. It takes a few minutes.
How do I contact support from the POS?
Use the support option inside your account, so we know your business, location and register. Describe what you see and what you expected. Add a screenshot if you can.
Stuck on a step? We'll do it with you.
Book a 30-minute setup call in your language.