Send orders to the kitchen screen and fire courses

What you’ll do: You will take a table order on the POS screen and send it to the kitchen screen. You will fire and hold courses, and the server will see on the Orders screen when food is cooked.

Before you start

• Set up tables and service staff with PINs.
• Put a tablet or screen on the line for the kitchen. See hardware.
• Give cooks a role with access to the kitchen screen.
• Set each menu item’s course: starter, main or dessert.

Steps

1. Open the kitchen screen. On the kitchen tablet, log in as a cook and open the kitchen screen. Leave it open for the whole service.
2. Start the table order. On the POS screen, pick the table and the service staff member. Servers can log in fast with their PIN.
3. Add items with courses. Add each item and answer its modifiers. Check each item carries the right course. A guest who orders soup as a main can have it moved to the main course.
4. Send to the kitchen. Send the order. It appears on the kitchen screen with the table, the server, the items and their modifiers. The screen refreshes automatically; cooks can also refresh manually if they are waiting for a ticket.
5. Fire or hold a course. Fire the starters straight away and hold the mains. When the table is nearly finished with starters, fire the mains from the POS. Do the same for dessert.
   • Fire: the kitchen starts cooking now.
   • Hold: the kitchen sees it coming but waits.
6. Mark cooked and serve. When the dish is ready, the cook marks the item or the whole order as cooked. It then shows on the service staff’s Orders screen. The server picks it up and serves it.

Tips from the onboarding team

• Refresh before you ask. If a cook is waiting for a ticket the server just sent, tap refresh on the kitchen screen first.
• Ask about the interval. The kitchen screen refreshes automatically on a set interval. If your line wants new tickets sooner, ask support to shorten it.
• Fire by the table, not the clock. Servers know when guests are slowing down. Train them to fire the mains when starters are half eaten.
• Mark items, not just orders. On a big table, marking items cooked one by one tells the server what can go out now.
• Kitchen in its own language. Each cook can set their screen language in My Profile. See change the screen language.
• Read more on the kitchen display and coursing pages.

If something goes wrong

Problem	Fix
The order is not on the kitchen screen yet	Tap refresh on the kitchen screen. The screen also refreshes by itself on an interval.
Mains arrived with the starters	The mains were not held. Check the course on each item before you send.
The server did not see the food was ready	Check the cook marked it cooked, and the server is looking at the Orders screen. Refresh it.
An item is on the wrong course	Change the item’s course on the order, or fix the default course on the product.
The kitchen tablet logged out	Log back in with the cook account and keep the tablet plugged in during service.

Related help

• Create modifier sets and forced choices
• Split a check and take payment
• Change the screen language for each staff member