Add a location, registers and receipt layout

What you’ll do: You will add your restaurant’s location, choose its tax settings and set how receipts look. Then you will create the registers your team opens and closes each shift, and print a test receipt.

Before you start

• Finish creating your business.
• Have the full street address of the restaurant.
• Know which tax rates you charge. If you have not set up taxes yet, read taxes, currency and receipts first.
• Connect your receipt printer if you want to test printing. See supported hardware.

Steps

1. Add the location. In Settings, add a new business location. Enter the name guests know the restaurant by and the full address. The address prints on receipts and shows on your online store.
2. Choose tax settings. Pick the default tax rate or tax group for this location. A tax group combines rates, for example a state tax and a city tax in the US. You can override tax on single products later.
3. Set the receipt layout. Choose a receipt or invoice layout for this location, then fill in:
   • Logo: uses the business logo unless you upload a different one.
   • Header text: the restaurant name, address line, and tax number if you need it.
   • Footer text: a thank-you line, Wi-Fi name, or your returns note.
   • Language labels: the words printed next to totals, such as “Subtotal” and “Tax”. Change them to the language your guests read.
4. Create a register. Add a register for each station that takes payment and holds cash. Give each one a clear name, such as “Host stand” or “Bar”, so reports are easy to read at closing.
5. Open the register. Go to the POS screen. The app asks you to open a register. Count the cash in the drawer and enter it as the opening cash amount.
6. Print a test receipt. Ring up one test item and take payment as cash. Print the receipt and check the logo, header, footer and totals. Then close the register and read the register close report.

Tips from the onboarding team

• Name registers after places, not people. Staff change. The bar is always the bar.
• Keep the opening cash the same every day. A fixed float makes the register close report quick to check.
• Short footers print faster. Two or three lines are enough. Long text uses paper on every ticket.
• Test on the real printer. Receipts look different on 58 mm and 80 mm paper. Most ESC/POS printers work over USB or the network; the cash drawer opens when the printer tells it to.
• Second location? Repeat these steps. Each location keeps its own tables, registers and layout.

If something goes wrong

Problem	Fix
The POS screen keeps asking me to open a register	A register must be open before you sell. Enter the opening cash amount and confirm.
The receipt has no logo	Upload a logo for the business or location, and check the layout shows the logo.
The receipt prints tax with the wrong name	Edit the language labels on the receipt layout, or rename the tax rate in Settings.
The cash drawer does not open	The drawer is kicked by the printer. Check the drawer cable is in the printer, not the tablet, and that the printer is selected for this location.
The register close report shows a difference	Recount the drawer. Check for cash refunds, cash tips paid out, or an opening amount typed wrong.

Related help

• Set up tables and your floor plan
• Add staff, roles and service-staff PINs
• Taxes, currency and receipts in the US, UAE and Pakistan